August 28, 2013

i HATE my maytag dishwasher

I am so behind. I've got piles of work to do, emails to answer and projects to finish amongst other things. So if you are waiting on an email from me I'm sorry I haven't responded yet.

But for the moment I just have to vent and let you know that I HATE MY DISHWASHER.

We have a Maytag QuietSeries and it has sucked from the first month we got it.


It doesn't clean dishes but actually leaves so much goo on them that they are often worse when we take them out. There is never a load that I don't have to re-wash at least a quarter of the items again. Now I know I am not a mechanical engineer but I was under the impression that a dishwasher was supposed to...wash!

The prongs inside the racks started to rust and fall off within six months of purchasing it brand new from the Maytag store.

We've called and emailed and I can tell you that Maytag customer service doesn't know how to clean up a mess any better than their dishwashers do. They gave us gems like 'read the manual' or 'call a repair man'. I felt supported.

Then, about two years into our hate/hate relationship we got a letter from Maytag saying that the dishwasher was being recalled for a faulty drying system (that isn't all that is faulty about it Maytag). They offered to send a repair man free of charge to fix this issue (and only that issue) OR issue us a $100 credit toward a new dishwasher. However, that new dishwasher had to be at least $300 more than we paid for our existing dishwasher.

I am not buying a single thing from Maytag again so that credit was of course thrown out. I've spoken to others who have had similar issues with Maytag. I guess misery loves company.

Do you have any dishwasher recommendations? Had any problems with an appliance in your house? Ever wanted to strangle an inanimate object?

42 comments:

  1. We have a Bosch, and it is incredible. Totally worth the money.

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  2. we have the same exact dishwasher in our rental and it is horrible!! I end up rewashing most things by hand!!

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  3. I purchased a Frigidaire dishwasher five years ago and am still happy with it.

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  4. Ours is KitchenAid and it's been fine! Sorry you're having trouble -- no fun!

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  5. Have you tried adjusting the water temperature that goes through the hose to the dishwasher? If its not on hot this will happen. Ours did it for three days before Matt checked and it started working properly. It's not a may tag but it does sound like your problem is a lack of hot water running through the system. Maybe check on that before you buy a new one.

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  6. i am no a big appliance gal but i think we've often used whirlpool and been happy... so sorry for all your aggravation! UGH.

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  7. We have a Bosch and it cleans fine but doesn't dry worth crap. Ugh. It's always something. Good luck!

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  8. I think ours is just a plain old Sears Kenmore and it works well. I agree that making sure the water is super hot is a major factor in performance. I always run the hot water in the sink until it gets really hot before I start the dishwasher.

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  9. I just bought our second Bosch. It has a third rack. We had our other Bosch for about 12 years. Love it. If you use Jet Dry the dishes dry.

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  10. Sorry about the hassle you've gone through with Maytag. Nothing more frustrating than when appliances that you've paid big money for don't work like they should. Even more frustrating when a company doesn't have good customer service and loyalty. We have a Kenmore and knock on wood is working great.

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  11. So sorry Elizabeth, surprised about Maytag being that bad since I thought the brand was synonymous to a good dishwasher... I got the Bosch 800 series (check out my latest kitchen reno post). We based our choice on Consumer Reports and we are very, very happy. I've only been using it for a week though, so nothing absolute yet. But we used to have a Kenemore Elite dishwasher and had the same problem as your Maytag. So this new one is huge breather for me! My dishes, despite the gooey mac n'cheesed and grease are always gone, gone gone! Good luck!

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  12. GET A BOSCH! They are the best - totally worth it. When we were buying ours the salesman actually went through each company and told us what they specialize in. Apparently Bosch does a ton of R and D for their dishwashers and that is their specialty.

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  13. We have the same one!! It really is terrible- we too rewash a lot of items and for a while the hose was damaged so we just stopped using it. I finally fixed it instead of paying $500 for someone else. The inside racks are awful and disgusting - I looked up replacing them and the racks cost as much as a new dishwasher!

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  14. Man, the modern convenience item known as a dishwasher can really be anything but {a convenience}.

    First let me offer a word of caution - if the recall is due to drying issues, then I hope Maytag has advised if the unit is **safe** to continue using prior to repair {or replacement}. We had a house fire started by our dishwasher during the drying cycle although our unit was not under recall at the time {the model was recalled after our fire}.

    Secondly, if you are going to buy a new unit take all the recommendation comments offered plus research your preferred brand using consumer reports Plus looking at recall history both for the brand you are considering and the specific model. My "bad" dishwasher was a brand that is positively mentioned multiple times in these comments; the model of the unit is crucial for assessing reliability and history of significant problems based on recalls.

    My new dishwasher is a Miele, has the most wonderful feature of a third rack that is a tray for your cutlery, and is super quiet, performs like a dream, and so far {fingers crossed} no problems. Best wishes for clean dishes! Robin

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  15. I hope this doesn't come out wrong, we have a Miele. No complaints, but cray cray money. If I were you, I would take to twitter and FB...their page, not yours.

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  16. Maytag used to be the brand that lasted. I had a terrible Maytag washer, too. It's too bad they went down hill in quality.

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  17. Linda above has a great idea - companies respond more on facebook??? anyway we have a bosch it's ok but will sometimes have to rewash too. sorry for your trouble. nothing more frustrating than that is there?

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  18. I feel your pain! I've been through my own DW nightmares over the past few years, but we finally ended up with a model we love. http://products.geappliances.com/ApplProducts/Dispatcher?REQUEST=SpecPage&Sku=GLDT696DSS
    Cleans well, stacks easily (wanted a bosch until I realized most american dishes, non-stick skillets, and casserole pans don't fit in it!), and has nice features. Comes in lower and higher models depending on the interior lining type and the number of bells and whistles you want to add.
    Irony of it all is that we are moving this weekend into a new house, and I have to leave my beloved DW behind. Hope the new house has a decent DW! Good luck!!!

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  19. This is a great post. I'm so surprised to see all the comments about the great experiences they've had with Bosch. I hate my Bosch Next series dishwashers (yes I have two, on either side of my sink which is a complete luxury). I wish I could be one of the people singing its praises. However both have required having their circuit board replaced (they are less than 5 years old). They short out and the symptom is a dishwasher that runs forever because the water never heats up. The part runs a couple hundred and then labor, so about $300ish to repair each of them. At that cost, I should have sprung for a set of Mieles. Argh. Good luck with your problem.

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  20. My son and his wife had exactly the same problems with their Maytag dishwasher and the same sorry response from the company. They finally threw it out and bought a Kitchen-Aid. My first Kitchen-Aid dishwasher was 32 years old when we replaced with another one 6 years ago. I love it and my equally old Kitchen-Aid garbage disposal. It is sad when a brand like Maytag does not carry the same quality they did in years past and even sadder when they seem to totally blow off customers with problems.

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  21. Unbelievable ....
    We had a Maytag washer and dryer that were just OK. I was expecting greatness and it was below average!

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  22. Oh no!! what a nightmare!! Miele!! that is my go to! I forget the brand of my last one but it was horrible, terrible.....so happy with Miele.

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  23. That is such a bummer, Elizabeth! Thanks for writing about it, I need to know all this info before I buy new appliances (one of these years)!

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  24. Until I bought this house 2 1/2 years ago, I had the same dishwasher curse. I assumed that all dishwashers sucked. My current house had a Whirlpool Gold series and we were amazed that it got the dishes clean all the time. I even "tested" it by throwing in really cruddy dishes with baked on stuff and it worked. We are on our 2nd Whirlpool because a piece of plastic got caught in the motor and killed it, but we love this one too.

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  25. That sucks!! But I'm glad you wrote this so now I know never to by a maytag- anything! Fingers crossed you get something soon that actually does it's job.

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  26. i hope they read this and give you something free to try, that would be even better!

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  27. wait I think I have that dishwasher. No problems with mine - but I had a GE that was atrocious. Don't buy one of those.

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  28. Damn you for living in the US. If you lived in the UK, I could have totally hooked you up with a new dishwasher :( I don't actually have a dishwasher myself to be fair (not as uncommon as you'd think here) - well, I do. His name is Wayne and he does a crackin' job ;) xxx

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  29. That's very frustrating. My parents have a 35+ year old Maytag dryer, but I have heard that Maytag products are pretty terrible these days.

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  30. I am sorry to hear about your situation. We inherited a GE dishwasher from the previous owner and it works fine. I agree with Linda. Maybe you should take this issue to the Maytag FB and Twitter page to get a more helpful response!

    Jessie
    www.mixandchic.com

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  31. we have a fridgedaire dishwasher and about every 3 to 4 months it gets all clogged up and i have to scrub it out by hand and do dishes by hand for at least a week before it starts working again. i can't stand it! i don't know how people ever had time to not have a dishwasher! :) hope something works out for you all!

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  32. I ditched my Maytag dishwasher AND my Maytag washer and dryer!

    Went to the appliance store to purchase a Bosch but discovered that they don't have a heating element (they depend on condensation to dry), so I went with the comparable Kitchenaid. I've been VERY pleased.

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  33. Sorry for your frustrations... we just want them to work or if needed have some nice repair man come and fix them!
    I must say I have had the worst experience with a Bosch washing machine. Horrible customer service. I will never buy Bosch anything.
    I am in L*O*V*E with my MIELE dishwasher. It is a bit pricer but worth every scent twice!
    Super quiet I have never had a dishwasher this wonderful. I have had Viking and ASKO also, nice but no comparison... with my MIELE.
    Best of Luck hope you get a MIELE
    LMK
    Gail
    http://www.casualloveselegance.blogspot.com

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  34. Putting this on the list of appliances NOT to buy. I hate my dishwasher too, but not because it doesn't clean dishes. It's because I have to wheel the dang thing to the sink and let it sit there for three hours to do the job. That and a family of four has no business using an 18 inch dishwasher. But I digress. Dishwashers are key. I think it's time to get a new one. They just make your life so much easier...

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  35. This comment has been removed by the author.

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  36. Sounds like you need to change the water to HOT! Add heat somehow! Oh, I love Bosch!

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  37. I have a Bosch (well 2 - one at our cabin and one in town). Love it sooooo much. Put the dishes very dirty, no "pre-rince" and they are soooo clean! Best investment ever!!!

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  38. We just installed a Bosch... fingers crossed!!

    XOXO,
    The Glam Pad

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  39. Our Bosch dishwasher was quite literally the very first thing we installed in our new house. We have had it for a year now and I think it is wonderfull! At first, I was shocked to find out that it didn't have a heated dry feature, the condensation drying doesn't work with the door closed. I found that if I crack the door of the dishwasher shortly after the cycle has run the dishes dry completely spotless! (I was worried about the steam hurting the countertops but I specifically consulted the granite company when we had the counters installed and they said it was okay because there was no seam above the DW> thank goodness!) Good luck finding the dishwasher of your dreams and thank you for posting this. there is nothing better than "commenter appliance reviews" because they are always honest!

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